5201 Patrick Henry Drive
Santa Clara, CA 95054
Avoid software piracy
Software piracy is the duplication, distribution or use of software without authorization from the copyright owner. Software piracy is a crime that hurts everyone — businesses and consumers. Please protect yourself and help FileMaker combat piracy.
How to spot illegal software
- "Too good to be true" pricing
Illegal resellers always market "genuine" software at a big discount. The reason why it is so cheap is because they didn't pay FileMaker for the software. Use your common sense to avoid these alleged "deals."
- Electronic Download Software
Many sites claim to offer discounts because they only distribute software electronically without physical media or other printed materials. FileMaker has not authorized any reseller to distribute electronic downloads, so this software is not authorized. You may only electronically download FileMaker software directly from Apple or through FileMaker's web stores.
- OEM Software
Many resellers falsely claim that they are distributing cheap OEM software. FileMaker does not distribute discounted OEM software, so if they advertise "OEM" discounts beware of illegal software.
- Anonymous Sellers
If you are ordering software from a web reseller that does not provide a legitimate physical address and phone number on their site, then BEWARE. There is a good reason why they don't want to be found. Don't trust these sites with your credit card or any other valuable information or you may well regret it. If you order from an auction site like eBay, you should check the seller's feedback and history before ordering software.
- Education/Non-Profit Software
If you receive software that is marked as an education or nonprofit version and you not are eligible for these discounts, then you should return the software and demand a refund. Resellers sometimes distribute this restricted software to unsuspecting customers without revealing these restrictions up front.
- CD Only
If you receive only a disc without a box, documentation or the other printed materials provided by FileMaker, then you may be receiving a counterfeit disc or other unauthorized software. If you have any doubts please check with FileMaker.
- Previously Registered
We recommend that you always register your software with FileMaker. If you attempt to register your FileMaker software and you receive an email from FileMaker indicating that that license key has already been registered, please contact FileMaker so that we can investigate further and confirm whether you have received illegal software. For customers distributing used software on auction sites like eBay, FileMaker requires the customer to complete a transfer form before listing its previously registered software.
- Casual Copying
As a reminder, copying software from a friend or another person is violating copyright law. Installing one licensed copy onto multiple computers is also illegal. Do not engage in these activities without paying for the proper licenses required to use and copy the software.
What should you do?
- Contact your reseller, demand a full refund or ask for a legitimate replacement product and verification that the product you purchased is legal.
- If the reseller refuses to give you a refund or replacement product, report these actions at the Office de la protection du consommateur (Quebec), or at the Better Business Bureau (Canada).
- If you purchased from an online auction site, contact the auction or reseller site and file a complaint.
- Contact the FileMaker Legal department at firstname.lastname@example.org or (408) 987-7000.
- Contact the Business Software Alliance (BSA) anti-piracy hotline at 888- NO-PIRACY or report online at www.bsa.org. In Canada, you may report software piracy to the Canadian Alliance Against Software Theft (CAAST) online at www.caast.ca or you may call their hot line at 800-263-9700 (from Canada only)
It's estimated that as much as 90% of software sold over auction sites like eBay is either illegal counterfeit or grey market copies. Additionally, it's estimated that 42 percent of installed business software worldwide and 20 percent in the U.S. is illegally copied. Software theft and its related effects -- including lost jobs, wages and tax revenues -- totaled an estimated $9.5 billion in the U.S. and $31.9 billion worldwide (BSA Piracy Study, May 2011).
You expose yourself to credit card fraud and identity theft, as many software scams are also a front for credit card scams and other illegal schemes.
Your software may not function correctly or may fail completely.
Your software may also be an outdated version, a beta (test) version, or a nonfunctioning copy.
You may not have access to customer support, upgrades, technical documentation, training, and bug fixes. You may have no warranty to protect you.
You increase your risk of exposure to a debilitating virus that can destroy valuable data.
You may be subject to significant fines for copyright infringement. You may experience potential public and private embarrassment, and in the case of an organization, negative publicity that could cause irreparable harm to your business.