FileMaker Business Alliance FAQ
I've misplaced my license key for my NFR copy of FileMaker Pro 9 Advanced?
The email with your license key was sent to you on July 10, 2007. If you lost or misplaced this email, please contact your local regional office. For contact information, please see Your FileMaker Contacts.
I didn't receive my NFR copy of FileMaker Pro 9 Advanced, how do I get it?
As a reminder, FBA members that have an active membership at the time of the new product release date of July 10, 2007 are eligible to receive an NFR (not for resale) copy of FileMaker Pro 9 Advanced, as well as new members joining up to 30 days after the official product announcement date.
If you are eligible, contact your local regional office. For contact information, please see Your FileMaker Contacts.
I joined the FBA program after August 8, 2007, am I eligible to receive an NFR copy of FileMaker Pro 9 Advanced?
No. FBA members that have an active membership at the time of the new product release date are eligible to receive an NFR (not for resale) copy of FileMaker Pro Advanced, as well as new members joining up to 30 days after the official product announcement date.
I am a member in good standing AND a previous FSA Associate/Partner member with a renewal date on or before April 30, 2008, and should have received a copy of FileMaker Pro 9 and FileMaker Pro 9 Advanced, who do I contact about this?
Yes. On July 10, 2007 previous FSA Associate & Partner members were sent an email with their license key and product download information. The email was entitled "FileMaker Maintenance Release". Please contact your local regional office if you lost or did not receive this email. For contact information, please see Your FileMaker Contacts. For members in the Americas, please call contact Customer Assistance at 1(800) 325-2747.
I understand the FileMaker Business Alliance program is a US $499 annual membership fee. What is the cost to become “Platinum” level in the FBA program?
Platinum members of the FileMaker Business Alliance are nominated by FileMaker Business Account Managers or Regional Managers. There is not a formal application process and an additional fee is not required for this level. Contact your local or regional FileMaker Business Account Manager for more information.
As an international FBA member, will my company be included in the FileMaker Online directory?
There are a growing number of FBA members who are selling and supporting commercial solutions and products globally. FBA members in Europe, Japan and Asia Pacific have an opportunity to list their FileMaker products in the FBA Online directory (solutions section) on the FileMaker main corporate web site. Solutions include: commercial solutions, plug-ins, developer tools, books and training materials.
Requirements for listing an international solution in the FBA Online directory are:
- A separate FBA Solution Listing application. This application will ask you questions you may have already provided to your regional office. As the systems are separate, we ask for your cooperation in providing the information customers will need to contact you about your solution as well as information FileMaker requires for approval. Only one solution is required for the initial application. Upon approval, you'll have an opportunity to submit additional solutions via your online profile.
- You must have an accepted process to transact business internationally including: email, web site, phone, fax, established process for international billing, international receipts, time zone differences (as relates to support and customer services). Acceptance for a solution listing is subject to the final discretion of FileMaker.
- Submit a copy of the FileMaker solution(s) you wish to list in the current shipping version of FileMaker Pro. Your solution will be
reviewed and is subject for FileMaker approval. Send it to: fba@filemaker.com
Or by CD (if file is over 5mb) to:
FileMaker Business Alliance
MS C-15
5201 Patrick Henry Drive
Santa Clara, CA 95054 USA
- There is no additional fee for this listing.
- Your solution listing renewal date will be matched with your renewal date with your primary FBA membership in your region.
- No other member benefits apply.
For questions about your application, please email fba@filemaker.com
As an international FBA member, will my company be included in the online directory on the US FileMaker web site?
Yes, see above for requirements.
One of the benefits of the FBA program is “Sales Support from FileMaker.“ What exactly does this mean for my company?
Many of our members attribute significant amounts of their business to leads generated from FileMaker web sites. In addition, the FBA now gives members a direct line to the FileMaker sales team through the Biz Talk online forum and special meetings.
What will I receive once I’ve been accepted in the FileMaker Business Alliance?
Once approved, FileMaker Business Alliance members will receive a confirmation email that payment for membership has been received. Members will also receive a welcome email or physical mail from their local regional office. The email or physical mail you receive will contain your Membership ID# with information on how to access the FileMaker Business Alliance Members Only web site. This web site contains resources such as your FileMaker Sales Rep contact information, sales tools, logos, and more. The primary contact of the FBA membership will be subscribed to Biz Talk, the online FileMaker business forum. Later via regular mail, you will receive a member pack with a Certificate of Membership, and instructions on the best ways to work with FileMaker, co-marketing opportunities, and how to get the most out of your relationship with FileMaker.
I need to update my company profile for my public listing on the FileMaker web site. How do I do that?
Check ”My Profile“ - you’ll find direct contacts to update your profile for your region or country. Members in North America, Canada and Latin America can update their profile online by logging in with their Membership ID#. We highly recommend that you check your profile periodically so customers can find you and have the most up to date information about your products and/or services.
What are the requirements to become an FBA Trainer level member?
Training centers and individual trainers who provide customers with hands-on instruction for FileMaker software products may qualify for the FBA – Trainer Level program. Members receive all the benefits of the FBA plus FileMaker software to use in their training courses (Educational Software Grant). In addition to the minimum requirements of a FileMaker Business Alliance member, a Trainer level applicant must provide a published schedule of training courses related to FileMaker Pro. The company must have a training facility, and a web site with an online registration form or information on how to register for a class. If applying as an INDIVIDUAL trainer, please indicate so in the application. A sample of course materials and FileMaker certification is a plus. Customer references must be students that attended a training class delivered by your company.
What is the 30-seat Educational Software Grant?
FileMaker Business Alliance Trainer level members may apply for the 30-seat Educational Software Grant at no additional cost. This allows trainers to install up to 30-seats of the current version of FileMaker Pro in their facility for use in their training courses. Certain restrictions apply. We encourage trainer level members to provide instructional courses in the latest versions of FileMaker Pro. Please see section ”For Trainers“ for more information.
I have multiple offices, how can I get them listed on the FileMaker web site?
FileMaker Business Alliance members, for an additional fee, may list additional branch offices in the Consultants directory on the FileMaker web site. (Note: This does not include Trainer locations for a Trainer directory listing. Companies with an additional training site must purchase a second FBA membership)
As set forth in your FBA Agreement, you may, upon approval by FileMaker add an additional location to the FBA directory (see FBA Agreement for details and limitations). Each additional listing is subject to an annual fee of US $100.00. P.O. Boxes or home addresses will not be accepted.
The separate fee for each additional location is a flat annual fee, regardless of what point during the FBA members' membership year the additional location is added. Further, the term for each additional location will be coterminous with the FBA membership term. (For example, if your membership year began on 5/1/2006, and you were to enroll an additional location on 11/1/2006, then you would pay the full flat annual fee of $100 for the additional location for that year, and the additional location would expire on 5/1/2007, at the same time that your FBA membership expires.)
What is the FileMaker policy as it relates Trainer level members and additional training listings?
If you offer FileMaker training and have multiple training locations, you must purchase additional memberships for $499. In addition to the listing in the Training Directory on the FileMaker web site, you will be eligible to apply for the FileMaker Educational Software Grant at no additional cost.
I have a commercial solution built in FileMaker Pro. I'd like to sell it as a bundle with FileMaker Pro. Are there any buying options for me?
The Solution Bundle Agreement (SBA) is a software discount program designed for FileMaker Business Alliance members who want to distribute FileMaker software bundled with their professionally developed solutions. FileMaker Pro, FileMaker Server and FileMaker Mobile are available for special volume discounts in this program.
Here are the requirements and details to qualify:
- Available only to FileMaker Business Alliance members
- All Software Licenses issued are in your business name, not your end users’ business name.
- You MUST bundle the FileMaker SBA licenses with your approved solution.
- There is a 50-unit minimum of FileMaker Pro for each purchase. FileMaker Server and FileMaker Mobile may also be purchased at a discount, but do not count toward minimum order.
- A report detailing where previous licenses were sold is due upon purchase of new licenses. FileMaker may use this for audit purposes.
- You can elect to purchase single user licenses or a network key license.
Pricing:
- $99 Pro License, $429 Server License.
- $44 FileMaker Pro SBA Maintenance, $159 FileMaker Server SBA Maintenance.
- Server Advanced and Mobile pricing available if your solution requires them (please advise during the application process).
- Education pricing available.
Application Process:
- You must have a valid FileMaker Business Alliance (FBA) membership
- Submit application with your solution(s) to FileMaker for review. If your solution required Server Advanced and/or Mobile, please specify when you submit your application.
- If approved, FileMaker will send an agreement. Your initial order and signed agreement will complete the application process.
- Download the Application
For questions about the application process, contact: (Americas only)
Teresa Buchholz
teresa_buchholz@filemaker.com
(408) 987-7183
For SBA pricing and general information, contact:
FileMaker, Inc. Licensing Sales
(800) 725-2747
Members outside of North America: Contact your regional FMI sales representative. This program is not available in Japan.
Do I receive FileMaker software as a member of the FileMaker Business Alliance?
Each FBA member is eligible to purchase copies of selected FileMaker products at a 50% discount off SRP for their company’s internal use. These copies of FileMaker products are not for resale. Members in good standing at the time of the next product release, WILL receive a Not For Resale (NFR) license of FileMaker Pro Advanced. As a special benefit, FBA members will be able to use this single license of FileMaker Pro Advanced on both a Mac and PC for their internal use (see FBA Agreement for details).
I’d like to be able to offer my clients a full turnkey solution (e.g. bundling FileMaker Pro with my solution) and order FileMaker software as needed. Is there a buying option for me?
FBA members have the ability to purchase FileMaker software FOR THEIR CUSTOMERS' USE at a SIGNIFICANT discount through Preferred VAR Pricing. Please call your local FileMaker sales representative to place your order. Be sure to mention you are an FBA member and would like to purchase for your client under the Preferred VAR Pricing program.
Why am I charged sales tax for my FileMaker FBA membership?
Sales tax is a complex and changing area, particularly with internet sales transactions that involve electronic and/or physical delivery of software and content. The FileMaker Business Alliance and TechNet programs are still fairly new and the deliverables may change over time. To best serve the needs of our customers, FileMaker retains the flexibility to deliver electronic and/or physical deliveries of software and content to our customers in these programs in the future. FileMaker has configured its systems to ensure that we collect and remit sales taxes when there is a chance that tax jurisdictions will ultimately find that sales tax is due. If you do not agree to pay the taxes for these programs, then unfortunately you should not join these programs. If this issue changes or is clarified by the tax authorities in the future, then FileMaker will consider how such changes apply to these programs. Thanks for your patience.
