What is the minimum initial order quantity to get volume licensing pricing?

• If your customer has not purchased under the FileMaker volume license program before, they need to purchase a minimum of 5 copies of new or upgrade software licenses in order to join the program. Maintenance and support contracts do not count towards this minimum.
  
  FileMaker Pro is sold on a tier level, so the more they purchase, the higher level of discount they will receive. All other FileMaker software products have one low licensing price, which is discounted from our boxed product (shrink-wrapped) pricing.

How can my existing licensing customer order additional licenses?

• Existing FileMaker licensing customers can order additional licenses from the licensing program (levels start at one additional user for existing customers). The order for additional licenses must include the customer's License Agreement number (which starts with "40").
  Learn more about how to order additional licenses
  Learn more about FileMaker licensing programs

How many licenses will my customer need and when do they need to buy FileMaker Server?

• They need one license of FileMaker Pro per computer that needs to open a shared database. If 10 or more people might open the same database at the same time then they will need FileMaker Server.

My customer is currently using FileMaker Pro 9. Is he or she eligible to purchase upgrades to FileMaker Pro 12?

• For a limited time, FileMaker will allow licensed users of FileMaker 9, 10 and 11 to purchase upgrade pricing. As of September 27, 2012 only FileMaker Pro 10 or 11 licensed users will be eligible for Upgrade pricing.

My customer wants to publish data to the web. Will each user need a copy of FileMaker Pro on their desktop?

• Customers can publish their FileMaker solutions to the web with a single click using the Instant Web Publishing feature. If your customer is using FileMaker Pro 12 or FileMaker Pro 12 Advanced, he or she can share data with up to 5 concurrent users. FileMaker Server 12 Advanced customers can share data with up to 100 concurrent users. If the user is performing simple look-ups or sorting or entering data, he or she doesn't need a copy of FileMaker Pro 12; however, if the user is going to be creating new databases or running reports, he or she will need to have their own copy of FileMaker Pro on their desktop.
  
  Learn more about publishing databases on the web

One of my education customers wants their teachers to have access to FileMaker databases at home. Does my customer need to purchase an additional copy of FileMaker Pro for each teacher?

• FileMaker provides limited home and portable use rights for FileMaker Pro software. If your customer is the primary user of the computer at work, he or she may make a second copy of FileMaker software for their exclusive use on either a home or portable computer. Your customer may only make one such additional copy for either their home or portable computer, but not both. These rights do not apply to students, if the software is part of a volume license program ordered at an education discount. Also, these rights do not apply to FileMaker Server software or FileMaker Pro Advanced software.

What is included in the FileMaker Maintenance Program?

• The FileMaker Maintenance Program is like an upgrade insurance program. When you buy maintenance for a product, you are entitled to all upgrades to that product during the maintenance term. In other words, if FileMaker announces an upgrade for your software during the term of your Maintenance, you are guaranteed to get the upgrade for the software under maintenance for free. At a fraction of the price of software (currently 20% of the price of new software, and one third the price of an upgrade), Maintenance is a good investment over time.
  
  Learn more about the FileMaker Maintenance Program

Can my customers share their data with both Windows and Mac users?

• Yes. FileMaker products are cross-platform, so your customers can share data over local networks, the Internet, with Windows and Mac users, and even in popular formats such as Microsoft® Excel, Adobe® PDF, and more. And with the powerful security options in FileMaker, your customers can control what data is accessible by whom, so sharing is worry-free.
  
  Learn more about sharing data

What is the difference between Annual Volume Licensing (AVLA) vs Perpetual Volume Licensing (VLA)?

• Our fastest growing program, the AVLA program gives your customer a convenient payment schedule and discounts on 5 or more licenses. Annual payments equivalent to 1/3 of the standard VLA price. Payment is due on the same date every year, so your customer can budget confidently. AVLA includes product releases and updates for the year. Annual licenses require the customer to complete an online agreement prior to processing. The AVLA form at this link: http://filemaker.com/eaccept/
  
  The VLA program gives you discounts on 5 or more licenses and includes one year of Maintenance.VLA is a transactional license program with no signed contracts. Maintenance renewals are available each year and include product releases and updates for the year.

Can I resell FileMaker Go for iPhone and iPad and Bento for iPhone and iPad?

• These products are available only on the iTunes Apps Store and are not available through the reseller channel.
  FileMaker Go
  Bento for iPhone
  Bento for iPad