Reseller FAQ

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What is the minimum initial order quantity to get volume licensing pricing?

If your customer has not purchased under the FileMaker volume license program before, they need to either:

  • Buy FileMaker Server
    FileMaker Server is only available through FileMaker Licensing. There is no minimum order quantity to gain access to FileMaker Licensing if your order includes FileMaker Server. Other volume licensing products within the same program can be added to the FileMaker Server order.
  • Buy 5 or more products
    Even if your order does not include a FileMaker Server then just by purchasing a minimum of 5 combined licenses of FileMaker Pro or FileMaker Pro Advanced to qualify for one of the FileMaker Licensing programs.

How can my existing volume licensing customer order additional licenses?

Existing FileMaker licensing customers can order any quantity of additional licenses from within their licensing program. The order for additional licenses must include the customer's License Agreement/Contract number (This is an 8 digit number which starts with "40").
Learn more about FileMaker licensing programs

How many licenses will my customer need and when do they need to buy FileMaker Server?

This is explained in our licensing video.

My customer is currently using FileMaker Pro 11. Is he or she eligible to purchase upgrades to FileMaker Pro 14?

FileMaker only offers upgrades for single electronic non-volume licensing product or retail boxes. There are no upgrades available for perpetual volume licenses.
From May 12, 2015 until September 25, 2015, FileMaker Pro and FileMaker Pro Advanced version 11, 12 and 13 will be eligible for upgrades. After September 25, 2015, only version 12 and 13 will be eligible for upgrades.

My customer wants to publish data to the web. Will each user need a copy of FileMaker Pro on their desktop?

Customers can publish their FileMaker solutions to the web. Your customer will need FileMaker Server 14 and FileMaker suggests at least 5 concurrent connections to allow access by FileMaker WebDirect (browser) users.
Learn more about publishing databases on the web

One of my education customers wants their teachers to have access to FileMaker databases at home. Does my customer need to purchase an additional copy of FileMaker Pro for each teacher?

FileMaker provides limited home and portable use rights for FileMaker Pro software. If your customer is the primary user of the computer at work, he or she may make a second copy of FileMaker software for their exclusive use on either a home or portable computer. Your customer may only make one such additional copy for either their home or portable computer, but not both. These rights do not apply to students, if the software is part of a volume license program ordered at an education discount. Also, these rights do not apply to FileMaker Server software or FileMaker Pro Advanced software.

What is included in the FileMaker Maintenance Program?

The FileMaker Maintenance Program is an upgrade insurance program. When you buy maintenance for a product, you are entitled to all updates and upgrades to that product during the maintenance term. In other words, if FileMaker announces an upgrade for your software during the term of your maintenance, you will receive the upgrade for the software under maintenance for no additional charge. At a fraction of the price of software, currently 20% of the price of new software, Maintenance is a good investment over time.
Learn more about the FileMaker Maintenance Program

Can my customers share their data with both Windows, Mac, and iOS users?

Yes. FileMaker products are cross-platform, so your customers can share data over local networks, the Internet, with Windows and Mac users, iOS users and even in popular formats such as Microsoft® Excel, Adobe® PDF, and more. And with the powerful security options in FileMaker, your customers can control what data is accessible by whom, so sharing is worry-free.
Learn more about sharing data

What is the difference between Annual Volume Licensing (AVLA) vs Perpetual Volume Licensing (VLA)?

Our fastest growing program, the AVLA program gives your customer a convenient payment schedule and discounts on 5 or more licenses. Annual payments equivalent to 1/3 of the standard VLA price. Payment is due on the same date every year, so your customer can budget confidently. AVLA includes product releases and updates for the annual subscription period.
The VLA program provides discounts for 5 or more licenses and includes one year of maintenance. VLA is a transactional license program with no signed contracts. Maintenance renewals are available each year and include product releases and updates for the maintenance period.

Can I resell FileMaker Go for iPhone and iPad?

These products are FREE and available only on the iTunes Apps Store and are not available through the reseller channel.
FileMaker Go

What are FileMaker Server concurrent connections?

FileMaker Server concurrent connections allow users to access FileMaker solutions from:

  • The FileMaker Go app for iPad or iPhone
  • Any device running FileMaker WebDirect in a web browser

What is meant by “concurrent”?

When used in the context of FileMaker Server concurrent connections, “concurrent” means how many FileMaker Go or FileMaker WebDirect connections are open on a FileMaker Server at the same time.

Does my customer need to buy any FileMaker Server concurrent connections?

Only if your customer wants their users to connect to a FileMaker Server using FileMaker Go for iPad or iPhone, or using FileMaker WebDirect in a web browser. Having concurrent connections is optional - if your customer intends only to use FileMaker Pro or FileMaker Pro Advanced to access their server then they do not need to buy any concurrent connections, although it does mean they lose the flexibility to share their data with iPad & iPhone or web browser users.

How do I purchase FileMaker Server concurrent connections?

FileMaker Server concurrent connections should be purchased with the server. Buy them as a bundle with your initial purchase of FileMaker Server, or at your renewal time. Concurrent connections added mid-year must be purchased directly with FileMaker and will be co-termed to expire with the original server.

Where can I find the part numbers I need to quote my customer?

Can customers downgrade their FileMaker product?

FileMaker 14 software licenses generally include the rigth to install one copy of FileMaker 14 software on a single computer, and the licenses do not automatically include "downgrade" rights. For those customers who wish to downgrade their software we will allow them to downgrade for these two reasons:

  • Unsupported operating system
  • Complex migration
Customers should contact 800-325-2747 or go to help.filemaker.com/app/ask.

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