FileMaker User Licensing FAQ

With the launch of the FileMaker 17 Platform, the new FileMaker User Licensing program was introduced. Most FileMaker volume licensing customers were automatically transitioned to this program in May of 2018. FileMaker, Inc. also continues to offer Concurrent Connections Licensing and Site Licensing as alternatives to FileMaker User Licensing by contacting Sales or your preferred reseller partner.

Questions and answers about these programs are listed below, and if you have a question that is not on this list, please contact us.

FileMaker User Licensing is a simple, cost-effective way for teams to license the entire FileMaker Platform. FileMaker User Licensing is based on the number of unique users a company or organization has that need to use FileMaker software.

A user is a unique person who will need any type of access to the FileMaker Platform. A user can create or use apps to view, enter, or modify data with iPad, iPhone, Windows, Mac, or the web using the FileMaker Platform.

Licensing by user is easier and more flexible. When purchasing user licenses, customers only need to count the number of unique users that will need any type of access to FileMaker software. FileMaker User Licensing agreements include access to the entire FileMaker Platform so customers do not have to specify which FileMaker products they want to use. Each user license includes the use of the entire FileMaker Platform, which includes: FileMaker Pro Advanced, FileMaker Go, FileMaker WebDirect, and FileMaker Server.

FileMaker User Licensing provides access to the entire FileMaker Platform so FileMaker customers can gain the maximum productivity by leveraging the entire product line. User licenses start at a low minimum initial quantity of 5 users and new users can be added as needed in increments of 1. In addition, licenses are now managed under a single license key that won’t change over time

All FileMaker User Licensing contracts include access, for a specified number of users, to the entire FileMaker Platform. This includes FileMaker Pro Advanced, FileMaker Server, FileMaker Go, and FileMaker WebDirect.

User licenses are granted for use of any FileMaker 17 client, including FileMaker Pro Advanced, FileMaker Go, and FileMaker WebDirect. Each FileMaker User Licensing contract includes 3 licenses of FileMaker Server. Organizations can, for example, have a production server, backup server, and development server. If you need more than 3 FileMaker Servers, please contact Customer Support.

FileMaker Pro 17 Advanced is the new desktop software for Mac and Windows users. FileMaker Pro and FileMaker Pro (for User Connections) have been discontinued. FileMaker Pro 17 Advanced works whether connected to FileMaker Server or not; it works both online and offline. FileMaker Pro Advanced includes all the features that were available with FileMaker Pro plus advanced development and customization tools: Script Debugger, Data Viewer, enable Database Encryption, custom menus, custom functions, Database Design Report, and Kiosk mode.

No. Existing customers can add 1 or more additional users to their existing contract via the FileMaker Licensing Store or from their preferred reseller partner. New licensing customers start at a minimum initial quantity of 5 users but can add individual users as needed after that. Keep in mind that there are price breaks at 10 users, 25 users, 50 users, and beyond so you may actually save money by choosing a higher quantity of users.

If you’re a new customer or an existing customer without a licensing contract, you can purchase individual licenses of FileMaker Pro Advanced on the FileMaker Store or from your preferred reseller partner. These individual software licenses do not have any subscriptions attached nor do they offer Maintenance. If you’re an existing licensing customer, you can add additional users to your license via the FileMaker Licensing Store or from your preferred reseller partner.

If you’re a new customer, you will want to contact Sales or your preferred reseller partner to purchase a license for more than 99 users. Existing customers can add additional licenses beyond 99 users via the FileMaker Licensing Store or your preferred reseller partner.

User licenses are purchased for each unique user of the FileMaker Platform. The company or organization licensing the software may reassign a user license to a new user replacing one who will no longer be using the software. User licenses may not be shared among multiple users. For example, if you have a user who leaves your organization, you may reassign the user license to their replacement.

Yes, if you have anonymous users or occasional users, FileMaker Concurrent Connections Licensing may be the best licensing method Contact Sales for more information.

If your users are anonymous (example; web browser users) or occasional users, Contact Sales or your preferred reseller partner. to purchase a FileMaker Concurrent Connections License (different from a FileMaker User License). A FileMaker Concurrent Connections License can be shared among multiple individuals and includes the use of one FileMaker Server instance.

To determine how many concurrent connections you need, estimate the maximum number of clients that will simultaneously access FileMaker Server at any given time.

Yes, FileMaker Pro 17 Advanced can connect to FileMaker Server 16 and FileMaker Server 15. However, you may only access a FileMaker Server that your licensed organization has purchased under a FileMaker Concurrent Connections License contract.

Yes, FileMaker Pro 16/15 clients can connect to FileMaker Server 17, but each FileMaker User Licensing contract comes with FileMaker Pro 17 Advanced so you could upgrade your FileMaker Pro licenses to FileMaker Pro 17 Advanced licenses, depending on the number of users connecting.

Please have your license key ready. If you do not know your contract number, Contact Sales or your preferred reseller partner. Then, visit Add users to a FileMaker User Licensing agreement. You can also access the FileMaker Store through the FileMaker Server Admin Console.

If you want to buy additional licenses under the FileMaker Concurrent Connections Licensing program, Contact Sales or your preferred reseller partner. or access the FileMaker Store through the FileMaker Server Admin Console.

Yes. You can reduce the number of users, but only at the time of renewal. Contact Sales or your reseller partner to make the change during renewal time.

All inbound data requests have unlimited API data transfer. A FileMaker User License comes with 2 GB outbound API data transfer per license quantity, per month for a total of 24 GB per year, per license that can be shared among users. It is possible to add outbound data transfer if needed. Each additional API data purchase provides 2 GB of outbound API data transfer per license quantity, per month (24 GB per year). The annual API data transfer allotment may be prorated based on the end date of your contract. Total API data transfer is shared among all FileMaker Servers on a user license contract (or site license contract if applicable).

Yes. You can purchase additional API data transfer units of 2 GBs per user license, per month by Contacting Sales or your preferred reseller partner.

FileMaker Data API inbound data transfer is unlimited. Data is consumed when outbound data is transferred from your FileMaker clients hosted on FileMaker Server.

No, container data is not counted.

When you’re nearing, reach, or exceed your license’s FileMaker Data API limit, messages will appear on your FileMaker Server Admin Console.

At a maximum, you have one full year of API data transfer usage before your usage against your cap is reset. Your exact reset date is different depending on your circumstances, but will always be on the same day/month every year.

How to determine your API data transfer usage reset date:

If you are a new customer purchasing licensing:

Your reset date will be on the anniversary of the start date of your contract.

Example:

A new FileMaker User License is purchased, and a new license is delivered starting June 2, 2018. It runs through June 2, 2019. Your API data transfer reset will occur every June 2.

If you are an existing licensing customer:

If you had a renewal due after the May 15, 2018 launch of the FileMaker 17 Platform that you had renewed prior to launch, your API reset date will be every May 15.

Example:

Your contract was due for renewal on June 2, 2018, but you had renewed it prior to the May 15, 2018 launch of the FileMaker 17 Platform. Your API data transfer usage will reset every May 15.

For all other existing licensing customers:

Your reset date will be based on the day/month of the “Effective from" date of your contract listed on your FileMaker Maintenance Release electronic software download (ESD) page.

Example:

You have a renewal that was effective from January 10 through July 15. Your API data transfer will reset every January 10.

Note: If you would like to confirm your API data transfer reset date, please contact Customer Support at 1-800-325-2747.

No, API data transfer does not carry over.

Example:

You have 120 GB per year of API data transfer, and at the end of the year you have used 100 GB (100 GB/120 GB). Once the API data transfer resets, you will still have the 120 GB data transfer cap, but your usage will be reset to 0 GB (0 GB/120 GB).

All FileMaker User Licensing or FileMaker Concurrent Connections Licensing contracts now include 1 license key to manage the installation of all products. Multiple license keys for each product are no longer needed. In cases where customers have multiple contracts or different kinds of licenses, they will receive multiple license keys. Customers were sent new FileMaker 17 license key(s) via email with the launch of the FileMaker 17 Platform.

With the launch of the FileMaker 17 Platform, the two new license programs will allow for the following:

  • 1. The FileMaker Concurrent Connections License that you received allow for the same number of simultaneous connections to one FileMaker Server at any one time. Individuals that are sharing your FileMaker Concurrent Connections License may only access the FileMaker Server instance associated with your FileMaker Concurrent Connections License.
  • 2. The FileMaker User licenses that you received allow your users to access the complete FileMaker Platform, including FileMaker Pro Advanced, FileMaker Go, FileMaker WebDirect, and 3 instances of FileMaker Server. Users that are included in your FileMaker User License can connect to any FileMaker Server and will not use up any concurrent connections.

Individuals that are included in your FileMaker Concurrent Connections License may only access the FileMaker Server instance associated with your FileMaker Concurrent Connections License.

Users that are included in your FileMaker User License can connect to any FileMaker Server and will not count against any FileMaker Concurrent Connections License counts.

You should add to and renew each key separately, depending on if you want to add more FileMaker Concurrent Connections or FileMaker Users.

Each license type comes with a separate key. If you want either all user licenses or only concurrent connections then you can have only one key, otherwise you will need multiple keys.

With the FileMaker 17 Platform, FileMaker Server is now required to be installed with a FileMaker License Certificate, which is an encrypted form of the details of your FileMaker License.

The FileMaker License Certificate ensures that your FileMaker Server 17 installation has the exact configuration of your FileMaker license.

After purchase, you will be sent a link to the Electronic Software Download page. There, you can download your software and separately download your license certificate. The license certificate must be downloaded to the default Downloads folder before running the FileMaker Server installer. The filename must remain as “LicenseCert.fmcert”. FileMaker Server uses the license certificate to set the license key details during installation.

With the launch of the FileMaker 17 Platform, pricing on new licenses has changed. Existing customers have until May 15, 2019 to renew existing contracts, and lock in FileMaker 16-based pricing for up to 3 years. After May 15, 2019, renewals will be at standard pricing. Letters are sent to customers explaining renewal options prior to contract expirations. If you have any questions on price changes, please contact FileMaker Sales or your preferred reseller partner.