Challenge
Water & Energy Savers is made up of a number of specialised business units with specific requirements and processes. The challenge Water & Energy Savers was facing was keeping up with significant growth across its five national sites and unifying the manual and segregated processes of each unit, while still maintaining their autonomy.
In addition, the company was experiencing a change in direction as it developed it's program delivery division, complimenting it's traditional consulting practice. James Tinney, Business Systems and Performance Manager, Water & Energy Savers, commented;
It was very clear that with such major changes to both our company's size and direction that the manual systems we had been reliant on would be insufficient. What we needed was a flexible and reliable solution to integrate and unite our business units.
To successfully integrate all of the company's water and energy saving programs they needed a centralised database with multi-site functionality. Tinney said;
We needed a database that would be responsible for all our contact information and customer relationship management, vendor relations, stock integration and control, labour cost tracking, auditing and service requests. It was imperative then that the system we choose be capable of reducing data entry repetition and user friendly enough for staff to pick up promptly and use efficiently. It was a professional, user-friendly, integrated program that we needed to enable our company to grow.
