At DriveSavers, FileMaker Pro ensures this will happen. 'The moment we get an order we generate a fact sheet, which lays out what's to be done and what will be the cost,' explains Scott. 'It's all done automatically through FileMaker Pro right down to the mailing addresses. FileMaker lets us follow the progress of each drive through every step of the data recovery process — from the moment the drive arrives at our facility to the moment it's shipped back to the owner.'
Nikki Stange is responsible for the basic FileMaker system used at DriveSavers, and from the moment she started work at the company, there's never been any question of using another database. 'I've used FileMaker since 1989, and what first drew me to it was its ease of use,' Nikki explains. 'I was able to learn to use it simply from working with an existing database — it was so easy to make changes, to create the tools I needed.' Nikki is particularly pleased with FileMaker's scripting capabilities. 'For the users, it's just like magic,' she enthuses. 'Just click a button and the script does the rest.!'
FileMaker Pro lets us provide the fastest possible recovery and keeps us totally organized. That's the basis of running a good company — and that's the secret of our success!