Solutions

DriveSavers Builds Company Business Support Systems in FileMaker

DriveSavers Data Recovery

Hard drive failure can happen to anyone, at any time. And your important business data is gone. Or so it might seem. But 'gone' doesn't always mean 'GONE.' Even when all might seem lost, it's sometimes possible to rescue the contents of a damaged drive. Just ask the professionals at California–based DriveSavers. They're experts in the challenging field of data recovery. And one of their most valuable tools is FileMaker Pro, the award–winning database software application from FileMaker Inc.

Overview

  • The credo of DriveSavers is simple: fast and accurate data recovery, every time. FileMaker Pro helps DriveSavers fulfill their credo by tracking the
  • recovery process of each hard drive, from the moment it arrives to the moment it's shipped back to its owner.

Industry

  • High Technology
  • Small Business

I've used FileMaker since 1989, and what first drew me to it was its ease of use. I was able to learn to use it simply from working with an existing database — it was so easy to make changes, to create the tools I needed.

— Nikki Stange, Crisis Counselor, DriveSavers Data Recovery

Business Challenge

The credo of DriveSavers is simple: fast and accurate data recovery, every time. That's the point stressed by company President Scott Gaidano, and he means it. With hundreds of hard drives coming in for service each week, it's essential that every step of the data recovery process is traced and documented, and the vital data gets back to its owner as quickly as possible.

Successful Solution

At DriveSavers, FileMaker Pro ensures this will happen. 'The moment we get an order we generate a fact sheet, which lays out what's to be done and what will be the cost,' explains Scott. 'It's all done automatically through FileMaker Pro right down to the mailing addresses. FileMaker lets us follow the progress of each drive through every step of the data recovery process — from the moment the drive arrives at our facility to the moment it's shipped back to the owner.'

Nikki Stange is responsible for the basic FileMaker system used at DriveSavers, and from the moment she started work at the company, there's never been any question of using another database. 'I've used FileMaker since 1989, and what first drew me to it was its ease of use,' Nikki explains. 'I was able to learn to use it simply from working with an existing database — it was so easy to make changes, to create the tools I needed.' Nikki is particularly pleased with FileMaker's scripting capabilities. 'For the users, it's just like magic,' she enthuses. 'Just click a button and the script does the rest.!'

FileMaker Pro lets us provide the fastest possible recovery and keeps us totally organized. That's the basis of running a good company — and that's the secret of our success!

— Scott Gaidano, President, DriveSavers Data Recovery

Customer Benefits

Sandia Castro, responsible for coming up with special FileMaker projects, shares Nikki's excitement. She's come up with applications for everything from putting together detailed price quotes for clients to a custom database of local restaurants that allows DriveSavers employees to order lunch without having to leave their desks! 'FileMaker has made everything quicker and more efficient, and every day I can't wait to come in and start working with it!'

Scott Gaidano sums it up — 'FileMaker Pro lets us provide the fastest possible recovery and keeps us totally organized. That's the basis of running a good company — and that's the secret of our success!'

For FileMaker:

Kevin Mallon
Public Relations Manager
FileMaker Inc.
408-987-7227
kevin_mallon@filemaker.com
http://www.filemaker.com

For DriveSavers Data Recovery:

Scott Gaidano
President
DriveSavers Data Recovery
800-440-1904
scottg@drivesavers.com