With thousands of urgent shipments handled every day, there's no time to waste at Empire Airlines — every second counts! "FedEx is our primary customer," emphasizes Empire's technical writer, Rich Stuart. But with that emphasis on getting shipments to their destinations on time every time comes an equal stress on safety. "The Federal Aviation Administration will soon require that all commercially–operated freight and passenger carriers have a Safety Management System (SMS) program in place to better track incidents and accidents that affect airline safety," Rich explains. "FedEx wanted to be one of the first to implement a database to track these incidents with its feeder–operator fleet, but there wasn't one available that was affordable, flexible, and powerful enough to meet their high standards. Rich provided the answer himself: he's had long experience with FileMaker Pro, and his experience with the application soon became widely known within the company. "It so happened that a representative from the Medallion Safety Foundation visited Empire Airlines to demonstrate a rudimentary SMS database using FileMaker Pro 8," he relates. "When our Director of Safety saw it, he said 'y'know, I know just the guy who could make this work for FedEx' — meaning me!" With a valuable assist from FileMaker Pro developer, Matt Lygo, of Kantala.com, Rich set to work.