Medsafe has a complicated mission — it helps companies ensure they are in compliance with an ever–changing mass of Federal health and safety regulations. Medsafe representatives are constantly on the road, traveling from client to client, inspecting workplaces, reporting the results, pointing out deficiencies and recommending corrections. You'd be hard pressed to come up with a more challenging, more complicated task. And yet every element of Medsafe's operations — from inspections to invoices, from contracts to payroll — is controlled by a single easy–to–learn, easy–to–use FileMaker Pro database.
Bernadette Downey put it all together. She's Medsafe's Chief Information Officer, and joined the company back when it was starting out. In those days, Medsafe was running on a tight budget: it had selected the Macintosh operating system because it was affordable, and it had selected FileMaker for its database needs because it was the most cost–effective system available for the Mac platform. Before Bernadette arrived, the company was using basic FileMaker applications around the office, but the field inspectors were keeping track of their assignments in little black books — which were easily mis–marked and often misplaced.