But even these high–quality standards can't protect a computer all the way to the customer's door, and from time to time, a system needs to be repaired. This process is nothing new to the high–tech industry, and was nothing new to Monarch either. They actually had a whole team of people doing it.
As the company continued to grow, the manual 'paper and pencil' RMA system started to show its inefficiency. It was time to look for a more robust solution. Darrell Osborne assumed the task.
'We started by looking at Lotus and Microsoft Access,' he explained when asked what products they considered for their solution. But after careful consideration, Monarch embarked upon a FileMaker based solution.