Solutions

Northern Telecom, Ltd. Uses FileMaker Pro to Evaluate the Sale

Northern Telecom

To organize intricate customer requirements and evaluate its prospects for delivering intelligent networks–high–end, specialized networks that telephone providers use to offer customized services, Northern Telecom turned to FileMaker Pro, the award–winning database from FileMaker Inc.

Overview

  • Northern Telecom relies on FileMaker Pro to organize customer requirements and evaluate its prospects for delivering intelligent networks to those customers. Sales people enter customer requirements into a FileMaker Pro–based solution. That data is then shared with marketing and development staff via the Internet and Northern Telecom's intranet. The result? Formal proposals which capture sales.

Industry

  • Telecommunications

Business Challenge

Sales people enter customer requirements for specifications, delivery, pricing, and more into the FileMaker Pro database. With this information recorded and catalogued, marketing and development employees then analyze the requirements and determine whether the company can meet them. With the right approvals, the company moves ahead with formal proposals to capture sales.

Successful Solution

Sales people enter customer requirements for specifications, delivery, pricing, and more into the FileMaker Pro database. With this information recorded and catalogued, marketing and development employees then analyze the requirements and determine whether the company can meet them. With the right approvals, the company moves ahead with formal proposals to capture sales.

Customer Benefits

The resounding success of this FileMaker Pro application lies in the fact that the sales, marketing and development departments, some 50 users, can share detailed customer information at any time across the Web, or via the company's intranet. For this application, FileMaker's Web publishing features play a paramount role, and its multi–platform capabilities allow it to run on the company's existing Mac server.

For FileMaker:

Kevin Mallon
Public Relations Manager
FileMaker Inc.
408-987-7227
kevin_mallon@filemaker.com
http://www.filemaker.com

For Northern Telecom Ltd.:

Anatole Le
Web and Database Developer
Northern Telecom Ltd.
905-863-4546
anatole.le@nt.com