Customer stories
- Solutions guide
- Creative Pro
- K-12
- Higher education
- Government
- Non-profit
- Small business
- Medium to large business
- >Customer stories
Bran+Luebbe
FileMaker Pro Primes the Right Pump for Bran+Luebbe
The ability to attract clients with their quality product has
never been a problem for Bran+Luebbe, but managing this extensive,
growing customer base naturally led the company to evaluate its
current processes. How could they better manage and track its
customer issues, requests and complaints? Bob Arcaro, President of
Bran+Luebbe's US division, explains, 'we were flying blind,'
referring to the company's current customer management system.
After several months of frustration trying to implement a system
using Microsoft Access and other solutions, the company turned to
Metro Technologies. This cutting-edge consulting firm, specializing
in emerging technologies, was asked to structure an enterprise
solution to increase rapid response to customer requirements. To
build this solution, Metro Technologies employed FileMaker Pro, the
award-winning database solution from FileMaker Inc. Bob definitely
was very pleased with the results, stating 'now we are getting
solid information to work from.'
FileMaker Pro gave Bran+Luebbe the ability to connect the sales
group, customer support group and service group quickly and easily
- bringing everyone together on one centralized enterprise
solution. Currently, the company has 60 employees using PCs to
access 57 databases and over 55,000 individual database records.
Having everyone on the same system has allowed the company to
better manage, track and follow up on its customer base. It is
designed to free up employees from tedious work associated with
past solutions, making their jobs more value added and satisfying.
'Using FileMaker Pro was an effective way to rapidly develop this
application. This solution will work for all types of businesses,
not just manufacturing,' said Gary Dotzlaw, vice president,
business development.
Metro Technologies' FileMaker Pro enterprise solution is showing
solid results. First, FileMaker Pro database development is
extremely fast compared to other solutions on the market, reducing
the company's time and cost commitments. 'We have made great
strides in half the time with FileMaker Pro,' exclaims Bob. Second,
FileMaker Pro's ease-of-use and adaptability are huge selling
points as the company envisions future needs of its customer base.
According to Bob, 'This FileMaker Pro solution is, I believe, key
to our future success.' Third, FileMaker Pro's dominance in the
market (according to a 1997 PC Data survey of US stand-alone
database sales) ensures that the company gets the most powerful,
best possible solution available. 'Today, people want to work for a
progressive company,' explains Bob, 'one that will harness
technology and show real productivity gains. FileMaker Pro is of
strategic value to our organization.'
Contact information
Contact Info for Customer:Bob Arcaro
President of US Division
Bran+Luebbe
847-520-0700
arcaro@branluebbe.com
Gary Dotzlaw
Vice President, Business Development
Metro Technologies
847-295-7230
gdotzlaw@metrotechnologies.com
Filemaker Contact:
Kevin Mallon
Public Relations Manager
FileMaker Inc.
408-987-7227
kevin_mallon@filemaker.com
http://www.filemaker.com
- Bran+Luebbe, international marketer and manufacturer of industrial analyzers, metering pumps, components and systems, takes customer satisfaction seriously. Needing to better manage customer issues, requests and complaints, Bran+Luebbe tried for several months to implement a system using Microsoft Access, without success. Finally, they turned to FileMaker Pro and have been very pleased with the results.
- Manufacturing
- Small Business