Business Challenge
But keeping track of those dates and ensuring that only fresh stock is on the shelf can be complicated — involving an elaborate product distribution chain linking retailers, wholesalers, and manufacturers. There's no room for errors or confusion, no time for slipups. That's why progressive companies like Aventis Pharmaceuticals, Abbott Laboratories Pharmaceutical, BASF, Cardinal Health, and Pharmacia & Upjohn depend on Return Logistics International Corporation to manage their return processing — and that's why Return Logistics International has developed a web–based tracking system incorporating FileMaker Pro the award–winning database software application from FileMaker Inc.
Established in 1997, Return Logistics International Corporation combines its founders' decade of experience in the bricks–and–mortar return processing experience with the latest technologies, to ensure the service it provides is efficient and foolproof. 'We first chose to focus on the pharmaceutical industry,' says Return Logistics President Brian Stenz. The goal was to develop a web–based system that would relieve pharmacies, wholesalers, manufacturers, and professional representatives of out–dated, short–dated, or recalled merchandise anytime and anywhere. It would also make certain that maximum credit reimbursements went where they were supposed to go, while at the same time ensuring that all returned–goods policies were closely followed — including certification of disposal or destruction.
