Customer stories


Paolo Vista

FileMaker Pro is a Tailored Fit for Paolo Vista

Since the early 1970s, Paolo Vista, a New York based manufacturer and distributor of fine men's clothing, has made a concerted effort to keep its customer business relationships on a personal level. The company's survival in the retail world is tied to the business of filling orders - unique or otherwise.

The ability to manage customer orders naturally led Paolo Vista into an evaluation of its current processes. How could the company better manage and track its customer orders? After two years of frustration trying to implement an MS-DOS solution, the company turned to Werbatex Consulting Inc. This international consulting firm, specializing in business reorganization and development, was asked to structure a general management solution to reduce customer order process time. Lauro Bianda, business consultant for Werbatex Consulting Inc., explains, 'Paolo Vista was losing clients because a given order could not be fulfilled.' To build this solution, Lauro employed FileMaker Pro, the award-winning database solution from FileMaker Inc.

The FileMaker Pro general management solution gave Paolo Vista the ability to track ordered fabric, mill-ready fabric, cut and ready-to-be cut fabric, etc. It also helped automate price lists, order forms, representative commissions, and other commission payments. The company's FileMaker Pro databases currently service 35 to 50 employees, contain 33 tables and approximately 30,000 database records. With FileMaker Pro, Lauro was able to create a flexible, tailored solution that could be run on a Macintosh platform. As a result, the company can stay up-to-date by simply accessing customer modules, including a payment module that tracks postdated checks and bank account information and a tracking module that prints bar-coded labels applied to goods in Italy prior to shipment to New York. According to Lauro, 'Process time has been cut by almost 70%; financial statistics are 100% accurate; and inventory is up-to-date.'

After only eight months, Paolo Vista went from dealing with a frayed, problematic system to a easy-to-use, tailored solution. Lauro explains, 'We are now able to satisfy customer orders…our customers are wondering about the amazing change we've made in so little time.' With FileMaker Pro, Paolo Vista can continue to suit its customers and their needs well into the next century.



Contact information

Contact Info for Customer:

Lauro Bianda
Business Consultant
Werbatex Consulting Inc.
labianda@aol.com


Filemaker Contact:

Kevin Mallon
Public Relations Manager
FileMaker Inc.
408-987-7227
kevin_mallon@filemaker.com
http://www.filemaker.com


Overview
  • Paolo Vista, manufacturer and distributor of fine men's clothing, strives to maintain impeccable customer relationships. After trying for two years to implement a problematic MS-DOS system for managing customer orders, Paolo Vista turned to FileMaker Pro. The result? An easy-to-use, tailored solution.
Industry
  • Manufacturing
  • Retail/Wholesale
  • Small Business