ImMIX® brand products use advanced, complex technology that requires a strong technical support infrastructure. Scitex's Customer Service Department needed a fast and effective method of tracking all incoming tech support calls from its 2,000 customers.
'Our previous customer service database did not fit the needs of a fast–growing environment,' said Joyce Garrett, ImMIX® technical support supervisor. 'This system was fine for tracking 10 calls a day, but we needed a program that was flexible enough to provide the best service for our growing customer base. I chose FileMaker Pro from FileMaker, Inc. because I knew that it could be customized to fit our department's specific needs."