And forming the heart of that extensive Volvo Action Service database system — there's FileMaker Pro. "VAS uses FileMaker Pro as the platform for building all of the Customer Care applications we use," says Mack. "FileMaker allows us to build intuitive. easy–to–use systems to interact with the company's legacy systems." As Application Developer, it's Mack's job to construct and administer FileMaker Pro databases to fill a wide range of functions within the company — from call tracking to monitoring the flow of parts and supplies.
The advent of FileMaker Pro 6 has opened additional possibilities, especially the new XML Import/Export feature. "We have one application currently in production that would not have been possible without this feature of FileMaker Pro 6," Mack notes. "We currently receive realtime updates from one of our client companies in XML via HTTP requests over the Internet. These updates include new vehicles and vehicle owner information. Our client generates XML datasheets and transmits them to our web server — where FileMaker Pro processes and imports the data."
Mack is also impressed with other features of the software. "The custom dialog script step is a welcome addition to FileMaker Pro," he adds. "I was using a 3rd Party plug–in to accomplish this feature, but now I can reduce my administrative overhead by eliminating it."
FileMaker allows us to build intuitive. easy–to–use systems to interact with the company's legacy systems.
Mack Richardson, Application Developer, Volvo Action Services