Cytek Media Systems is an audio/visual company that specializes in designing, installing and integrating systems for education and government markets. The company has a network of salespeople in Kansas, Missouri, Nebraska, Oklahoma and Texas, as well as a rental and service department.
Cytek uses FileMaker Pro software to track repairs, rentals, equipment barcodes, orders and installations. This also includes managing all customer communications, contracts, equipment settings, repairs and on–site support.
The company is currently rolling out a new FileMaker Pro database that will dramatically reduce information entry and allow salespeople to collaborate over the Internet. It is designed to enable salespeople to go straight from customer quotes to orders while entering data just once.
"Ease of use and cross–platform capabilities are the main reasons our company uses FileMaker Pro," says Alan Apel, training and sales support manager for Cytek Media Systems. "Adding to the benefits, we are starting to collaborate over the Internet and FileMaker Pro is the ideal solution."