Managing large convention center events requires quick turnaround and rapid response to customers. Whether exhibitors need Internet connections or power cords, there's no time to waste. That's why, at the Austin Convention Center, maintenance and technical services teams rely on FileMaker Go for iPad to manage all work orders. Customers are impressed when their needs get met immediately, using the industry's latest tools.
FileMaker Go is the best-selling business database app for iPad and iPhone and is part of many custom solutions for iOS like Austin Convention Center's system.
"FileMaker Go for iPad lets staff stay on the show floor helping exhibitors, versus running back and forth to our service desk to grab work orders or change requests," says Joe Gonzalez, IT Services Manager for the Austin Convention Center. "It makes a huge difference in the expedient way we serve customers, and the way customers perceive us."
The Austin Convention Center is a huge facility covering six city blocks and is known for its advanced technology, with miles of fiber and Ethernet cable, over 600Mbps of available bandwidth and providing nearly 6,000 simultaneous wireless Internet connections. It is the hub for annual hot events like South by Southwest (SXSW), one of the world's largest music and media festivals.
Eliminating paper and legwork
When Gonzalez joined the Austin Convention Center, work orders were based solely on faxes and paper. Exhibitors came to a service desk or caught someone on the show floor and ordered the requirements for their booths – electricity, power strips, Internet services, water and drainage – on paper. The orders were keyed into the system, printed out and placed in a binder with diagrams and other paperwork to start deployment or fulfill changes.
"Saying this is a big building is an understatement," says Gonzalez. "Staff were constantly on the go from one end of the facility to another to meet exhibitors' requests. It wasn't the most efficient way to help exhibitors get their booths or meeting rooms ready. Sometimes move-ins can happen in as little as four hours."