Eliminating paper and legworkWhen Gonzalez joined the Austin Convention Center, work orders were based solely on faxes and paper. Exhibitors came to a service desk or caught someone on the show floor and ordered the requirements for their booths – electricity, power strips, Internet services, water and drainage – on paper. The orders were keyed into the system, printed out and placed in a binder with diagrams and other paperwork to start deployment or fulfill changes.
"Saying this is a big building is an understatement," says Gonzalez. "Staff were constantly on the go from one end of the facility to another to meet exhibitors' requests. It wasn't the most efficient way to help exhibitors get their booths or meeting rooms ready. Sometimes move-ins can happen in as little as four hours."