Coca-Cola Andina

Coca-Cola bottler Andina (Chile) IT Department nearly doubles productivity in just two years.

Andina South America: Share a Coke and an App Large beverage distributor doubles productivity in IT project management using the FileMaker Platform

Overview

  • Coca-Cola Andina, one of the leading producers of beverages in South America, developed a custom app, called Tracking, on the FileMaker Platform to manage multiple large-scale IT projects. As a direct result of Tracking, Andina IT has almost doubled IT productivity in only two years.

Industry

  • Food and Beverages

Solutions

  • Andina developed Tracking, a custom app for IT project planning, management, and control. Running on FileMaker Server, Tracking is available to employees from a web browser, using FileMaker WebDirect. Tracking refines IT project management processes, from initial request and analysis to final implementation.

Benefits

  • With greater visibility into project management data, Coca-Cola Andina IT has been able to significantly increase productivity and circumvent roadblocks before they occur. Andina must adhere to Coke One, a set of best practices used globally by Coca-Cola bottlers to ensure business process implementation. FileMaker enables Andina to tailor the app to meet that requirement while still allowing them to implement their own IT innovations. Andina’s employees in four countries collaborate in real time, regardless of borders or time zones. Managers track employee performance and resource allocation using Tracking, and the app enables faster development and implementation of IT initiatives.

One of the largest producers of beverages in South America is Coca-Cola Andina (Embotelladora Andina SA), a Chilean franchised manufacturer and distributor of Coca-Cola products in Argentina, Brazil, Chile, and Paraguay since 1946.

Coca-Cola Andina IT staff is always eager to improve productivity and efficiencies. So when they realized that outdated processes were needlessly complicating and slowing IT project plans, they turned to the FileMaker Platform from FileMaker, Inc. With the help of local FileMaker developer MacPro Computer Consulting, Andina developed Tracking, a custom app for IT project planning, management, and control. Tracking helps the IT department manage and make sense of all the IT innovations that fuel Andina’s operations.

Challenges

Coca-Cola Andina

Using the FileMaker Platform, Coca-Cola Andina developed Tracking, a custom app for IT project planning, management, and control.

Andina develops IT projects on the SAP platform. They must use Coke One, a set of best practices used by Coca-Cola bottlers around the world to ensure project management consistency, quality, and structure. Paradoxically, even though Andina develops IT initiatives using modern technology, they were managing those projects the old-fashioned way — using Excel, Word, or MS Project.

Despite the sophistication of Coke One methodologies, Andina discovered that managing complex IT projects using outdated, siloed software was inefficient and expensive. The bottleneck caused more than just long hours and miscommunication in IT. Because there was no way to consolidate and synchronize incoming field and office information, Andina started to notice reduced performance in other areas of the organization. It became clear that they needed a better solution.

Before implementing the new app we ran a maximum of eight projects at the same time. Now, with the FileMaker Platform, we can manage up to 15 simultaneous large-scale projects. Because of this custom FileMaker app, we deliver them on time or, even better, before the deadline.

— Mario Saffirio, IT Systems Development Manager at Andina

FileMaker: A refreshing change

Coca-Cola Andina
“One of the great things about the FileMaker community is the extensive network of established professional developers worldwide,” said Patricia Castanho, PMP, at Coca-Cola Andina.

Coca Cola Andina turned to the Chilean company MacPro Computer Consulting, a member of the FileMaker Business Alliance. MacPro started where Coca Cola Andina was getting stuck — at finding a better way to implement project planning, management, and control as outlined in Coke One.

MacPro developed a custom app on the FileMaker Platform for Andina called Tracking. This app features an attractive, easy-to-use interface and consolidates all of Andina’s project management information into one convenient place. Using FileMaker Server and FileMaker WebDirect, both corporate-based and remote Andina employees can now access and update information in real time from a web browser. The app includes a standardized dashboard with tools that let users generate or modify applications and reports.

Since Andina must adhere to the Coke One methodology, customization was key. Implemented gradually, in three major phases, Tracking transformed the way Andina plans and implements IT initiatives across the entire company.

The Results: Real time information for reliable project management 

Today, Andina relies on Tracking as a standard IT project management app for all IT projects, regardless of complexity or size. The custom FileMaker app provides a reporting platform with easy ways to access and use reports and dashboards, so business meetings are shorter and more productive. The app has almost doubled Andina IT’s productivity.

“Before implementing the new app, we ran a maximum of eight projects at the same time,” said Mario Saffirio, IT Systems Development Manager at Andina. “Now, with the FileMaker Platform, we can manage up to 15 simultaneous large-scale projects. Because of this custom app, we deliver them on time or, even better, before the deadline.”

Because of its up-to-the-minute dashboards and reporting capabilities, Tracking increases the visibility of granular project information. Employees can easily detect potential problems and risks and work proactively to reduce them. Managers also use the app to analyze resource distribution across four countries, while measuring employee performance. Even with multiple, large scale projects always in progress, Tracking helps ensure nobody misses a detail. Andina takes advantage of the flexibility of the FileMaker Platform to iterate, as well. As new needs arise, Andina improves the app to adapt it to emerging needs.

“One of the great things about the FileMaker community is the extensive network of established professional developers worldwide,” said Patricia Castanho, PMP, at Andina. “It was simple to find an expert like MacPro Computer Consultants to build our project management tool for us. Combining their expertise and the flexibility and power of the FileMaker Platform made it possible to create and launch a customized app based on the best practices and specific needs of Coca-Cola Andina quickly and affordably.”

The custom FileMaker app gives everyone in the company greater visibility into the IT project portfolio, and helps management align corporate goals and strategies with IT capabilities — so everyone has realistic glimpse of the future.

For FileMaker:

Kevin Mallon
Public Relations Manager
FileMaker Inc.
408-987-7227
kevin_mallon@filemaker.com
www.filemaker.com

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