Soup to nuts solution
Keslow's custom FileMaker solution drives the company's rental business from end to end. The entire staff, consisting of nearly 50 employees across various offices in the U.S., uses iFlawless running on iMacs, iPads, and iPhones. The equipment puller, shipping and receiving team, and prep technicians take an iPad with them whenever they are away from their desks to facilitate customers on the prep floor. Any time barcodes are being scanned in or out to build contracts, an iOS device comes into play.
Management use iPhones running iFlawless via FileMaker Go at home or when they are out of the office to check availability of gear, which especially comes in handy over the weekends when Keslow gets emergency calls from show productions.
Speed is critical, Wilson says, because productions need to know in advance what equipment is available if they're going to pull the trigger on a last-minute second unit, or if they need additional gear shipped out. iFlawless also helps Keslow submit bids faster than the competition so they're the first to respond to the customer.
Says Wilson, "When we're on the phone with clients we have immediate access to gear availability and numbers, and can answer most inquiries over the phone in a matter of seconds, rather than taking down a client's info, looking for paper documents, and needing to call them back, thus losing the time and patience of the person calling in needing immediate answers. This is important, because every day in production can cost many thousands of dollars."