When synchronization matters
Before the iPad app and Pool Pro Office, running the business was not always as easy and organized. Like many small to medium businesses, Klapprodt Pools has grown organically, and the single-purpose IT systems supporting the business were acquired one at a time.
As a result, the information needed to serve customers wasn’t always available from the road. Or, it was isolated in different software systems. For years, the company was using multiple in-house or outsourced solutions for lead management, construction, service, and billing, which meant duplicate data entry and extensive travel among multiple locations to obtain the right information. The company was also paying a substantial monthly fee for externally provided lead and service management solutions.