Construction and service company Market Refrigeration Specialists installs and maintains large refrigeration and HVAC systems for major retailers such as WalMart, Target, Whole Foods, Sprouts, Vons and Albertsons. Their job entails ensuring that ice cream, vegetables, frozen pizzas and other food items contained in refrigeration and freezer units in store aisles stay cold or frozen.
Inefficient paper-based systems, however, made processing work orders, time cards and parts request forms for maintaining units slow and tedious. Today, the company uses a custom FileMaker solution that lets field technicians process orders in real time using iPads. As a result, revenue cycles have shrunk from months to weeks, substantially strengthening the company's reputation and bottom line.
Eliminating paper-based bottlenecks
Traditionally, Market Refrigeration Specialists' field technicians filled out paper work orders in triplicate. Parts orders also had to be written up and faxed.
Ron Yorkman, Market Refrigeration Specialists' account manager for WalMart and Target, explains, "Technicians might finish a job in one day, but we wouldn't get the work order back for two or three weeks. There were tons of delays and inefficiencies to the point where it might be 30 or 45 days before an invoice finally went out to the customer."