Solutions

Ottawa Model for Smoking Cessation

The Ottawa Model for Smoking Cessation is helping more people quit smoking using a custom FileMaker solution

Ottawa Model for Smoking Cessation helps more people kick the habit
with an iPad solution built with the FileMaker Platform

Pioneering program streamlines assessment, treatment and follow-up to achieve high smoking cessation rates

Overview

  • Helping people quit smoking requires carefully coordinated counseling, treatment and follow-up. Using a custom iPad solution created with the FileMaker Platform, Ottawa Model for Smoking Cessation collaborates with multiple teams to develop an integrated, seamless cessation support system for smokers following hospitalization, saving time, improving information accuracy, and providing better service to patients.

Industry

  • Healthcare

Solutions

  • Used custom iPad solution created with the FileMaker Platform to capture patients’ smoking history at the hospital bedside and seamlessly share information with treatment and follow-up teams.

Benefits

  • Streamlines the patient assessment, treatment and follow-up processes; presents a seamless, coordinated program to patients; helps increase patient recruitment rates; improves participation in supportive follow-up; achieves high one-month cessation rates.
Ottawa Model for Smoking Cessation 1
A custom FileMaker solution for iPad makes it easy to gather information from patients on the spot: at their bedside while in the hospital.

Health problems associated with smoking affect millions of people every year. For more than a decade, the Ottawa Model for Smoking Cessation (OMSC) has been providing patients at the University of Ottawa Heart Institute with a way to stop smoking and avoid certain health risks.

The OMSC systematically identifies smokers seen in clinical practice, providing consultation, treatment and follow-up to wean them off cigarettes. The program has also helped more than 140 other healthcare organizations across Canada implement the model, entering approximately 23,000 smokers into the program each year.

To achieve the best outcomes possible, the OMSC gathers information from patients at their bedside while in the hospital, offers a personalized smoking cessation regimen and tracks their progress after they go home. Streamlining this whole process is a custom database solution running on iPads and built using the FileMaker Platform.

Bob Reid, director of the Ottawa Model for Smoking Cessation, explains, “FileMaker provides a very efficient way to register patients for both follow-up counseling and to receive cost-free medication, all in one place at one time. The consolidation of registration information is enabling us to deliver a more seamless patient experience that ultimately leads to better success rates.”

FileMaker provides a very efficient way to register patients for both follow up counseling and to receive cost-free medication, all in one place at one time. The consolidation of registration information is enabling us to deliver a more seamless patient experience that ultimately leads to better success rates.

— Bob Reid, Director of Ottawa Model for Smoking Cessation, University of Ottawa Heart Institute

Secure, low-cost mobile solution

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OMSC's custom FileMaker solution for iPad keeps personal health information secure, because information is stored only on FileMaker Server, not on mobile devices.

When the OMSC was first launched, consultations were completed on paper forms, and the information was entered manually into a central database. This process required a lot of extra time and made it difficult for staff to keep up with the number of patients being processed. In addition, manual data entry introduced greater risk of error.

The iPad offered a major opportunity to transform the consultation process. Although the FileMaker Platform was not already deployed in OMSC, the power, flexibility, and simplicity for creating custom iOS solutions made it an easy choice.

To implement the OMSC solution the organization turned to Ottawa FileMaker developer, BaseMetrics. In just two months, BaseMetrics delivered a secure, low-cost mobile solution that enables multiple OMSC partners to access patient records regardless of their location. To make it easy for mobile workers to access the information, the FileMaker solution is hosted at Direct Impact, a Montreal-based firm. Now nurses and administrative staff can access the information they need on iPads simply by running the free FileMaker Go client app.

“Our experience working with BaseMetrics was excellent,” says Kerri-Anne Mullen, manager of the OMSC. “Their processes for developing the application were thorough and thoughtful. They spent time understanding our program and protocols from the nurse specialists and encouraged plenty of feedback. We were pleased with how quickly they could deliver a solution that met our needs and one that didn’t require a lot of technical support from our IT staff.”

Security was another major consideration. “We are always concerned about security and privacy issues when dealing with personal health information,” notes Reid. “The solution meets all our security and privacy standards, particularly since information is stored on the secure server, not on the iPads.”

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Among the biggest benefits of the FileMaker solution is its ability to enable collaboration among multiple agencies, spurring improved patient outcomes.

Better patient service through collaboration

With access to the FileMaker solution directly on their iPads, nurses can gather information about a patient’s smoking history at bedside and automatically save it to the central server. Clinical and administrative staff can access the system and in real time carry out the program and respond to individual patient needs.

Data in the hosted FileMaker solution is securely transferred to OMSC’s automated follow-up system, which is monitored by nurse specialists at the Ottawa Heart Institute and the Canadian Cancer Society’s Smokers’ Helpline. Data is also sent to the “STOP” program at the Centre for Addiction and Mental Health (CAMH) in Toronto, which sends patients free nicotine replacement therapy, an effective quit smoking pharmacotherapy, directly to their homes. Using their iPads, staff at CAMH then update the central patient record when the therapy is mailed, so OMSC counselors can reference this information when following up with patients.

This collaborative system provides the many different agencies involved in the program with one central repository of information, enabling a more coordinated approach to helping smokers quit. And the results have been impressive.

During the pilot study, patient recruitment rates increased by nearly 13 percent upon applying the FileMaker solution, and the completion of follow-up calls improved by about 15 percent. The program achieved one-month cessation rates of 34.8 percent, significantly higher than rates of less than 5% experienced when smokers try to quit on their own.

In addition, the nurses and staff using the FileMaker solution have benefited. For many, this was the first time they were able to access “live” patient records, saving time and facilitating cross-program communications and collaboration. This has resulted in more timely delivery of services to patients, both in the hospital and after they are discharged.

One staff member said, “Automatic referral gives the patients a necessary continuum of care as they transition home following a hospital stay.”

Over time, iPads and the FileMaker solution are likely to replace paper charting altogether. As Reid says, “What we’re doing today with FileMaker and iPads is the way of the future in healthcare. It is a powerful way to increase the accuracy of patient data, share information, deliver better service to patients and, most important, help more people to quit smoking.”

For FileMaker:

Kevin Mallon
Public Relations Manager
FileMaker Inc.
408-987-7227
kevin_mallon@filemaker.com
http://www.filemaker.com

For Client:

Kerri-Anne Mullen
Manager
Ottawa Model for Smoking Cessation
KMullen@ottawaheart.ca
613-761-4034
http://www.ottawaheart.ca

BaseMetrics Inc.
Carmen McKell
President
Carmen@basemetrics.com
613-859-1517
http://www.basemetrics.com