Support

FileMaker Standard Phone Support

FileMaker and Bento customers are eligible for standard phone support for specific issues. Please refer to the chart below to find the appropriate contact for your support need.

Need help with a feature? Learn about priority phone support.

Find out which products are eligible for standard phone support.

Before calling, you may want to view the Help Menu in your product, or visit the FileMaker or Bento Forum, or search the FileMaker Knowledge Base.

Mac

Mac

PC

PC
Support Need Contact Availability

Customer Support

Register or activate your software, learn about current promotions, get pre-sales information, or order replacement media.

1-800-325-2747

or

408-727-8227*

(from Latin America)		 Monday-Friday
7:00 am - 5:00pm PT (holidays excluded)

Technical Support (FileMaker)

Get help with installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software.

1-800-325-2747

or

408-727-8227*

(from Latin America)		 Monday-Friday
7:00 am - 5:00pm PT
(holidays excluded)

Technical Support (FileMaker Go)

Receive assistance with connectivity with FileMaker Pro and FileMaker Server

1-800-325-2747

or

408-727-8227*

(from Latin America)		 Monday-Friday
7:00 am - 5:00pm PT
(holidays excluded)

Technical Support (Bento for Mac)

Receive assistance with installation, sync, launch and integration with Mac OS X Address Book, iCal and iPhoto.

1-800-325-2747

or

408-727-8227*

(from Latin America) 		Monday-Friday
7:00 am - 5:00pm PT
(holidays excluded)

Technical Support (Bento for iPhone and iPod touch)

Receive assistance with syncing with Bento for Mac.

1-800-325-2747

or

408-727-8227*

(from Latin America) 		Monday-Friday
7:00 am - 5:00pm PT
(holidays excluded)
Need help with a feature? Learn about priority support.

* Support is provided in English only