Support

FileMaker Priority Technical Support

For questions involving the use of a feature in a FileMaker, Inc. product, we provide priority technical support. View the chart below to see which option best fits your need.

Check to see what products are eligible for priority technical support.

Before calling, you may want to view the Help Menu in your product, visit the FileMaker or Bento Forum, or search the FileMaker Knowledge Base.

Mac

Mac

PC

PC

Support

Price

Single case priority support

Call: +1 800-325-2747
+1 408-727-8227 (Outside of North America)

$45 per case
Annual priority support agreement

Unlimited technical support cases for 12 months.

Call: +1 800-325-2747
+1 408-727-8227 (Outside of North America)

Standard Pricing

$899 per primary contact person
$699 per additional contact person

Discounted pricing when purchased with Volume Licensing

$719 per primary contact person
$599 per additional contact person

Download order form

How does FileMaker define a "support case?"

FileMaker defines a support case as a specific, discrete issue that can be addressed by isolating its origin to a single cause. For a support case to be closed, one of the following options is delivered to the customer:

  • Information that resolves the issue
  • Information on how to obtain a software update that will resolve the issue
  • Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
  • Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
  • Information that isolates the issue to a third-party product or plug-in, not supported by FileMaker
  • Notice that the issue is known, and there will not be an update