Support

Supported Products

Eligible Products

The following FileMaker products are eligible for either standard support or priority technical support.


  • FileMaker Pro 13
  • FileMaker Pro 13 Advanced
  • FileMaker Go 13
  • FileMaker Server 13
  • FileMaker Pro 12
  • FileMaker Pro 12 Advanced
  • FileMaker Go 12
  • FileMaker Server 12
  • FileMaker Server 12 Advanced
  • FileMaker Pro 11*
  • FileMaker Pro 11 Advanced*
  • FileMaker Go 11, 1.x*
  • FileMaker Server 11*
  • FileMaker Server 11 Advanced*

*As of 25th September 2015, FileMaker 11 products will no longer be available for direct sales or support including technical support, replacement media, downgrade media, and downgrade licenses. Learn more

For more information on upgrade eligibility, visit the Buying FAQ.

Ineligible Products

This is a partial list of products not supported by FileMaker, Inc. It is not meant to be an exhaustive list of non-supported products.

Information on non-supported products may be found in the FileMaker Knowledge Base or FileMaker Forums.

  • FileMaker Pro 10
  • FileMaker Pro 10 Advanced
  • FileMaker Server 10
  • FileMaker Server 10 Advanced

  • FileMaker Pro 9 and earlier
  • FileMaker Pro 9 Advanced and earlier
  • FileMaker Server 9 and earlier
  • FileMaker Server 9 Advanced and earlier

  • Bento - all versions
  • FileMaker Mobile - all versions
  • Promotional kits
  • Do-It-Yourself (DIY) guides
  • 3rd party products and plug-ins