Support

Supported Products

Eligible Products

The following FileMaker products are eligible for either standard support or priority technical support.


  • FileMaker Pro 13
  • FileMaker Pro 13 Advanced
  • FileMaker Go 13
  • FileMaker Server 13
  • FileMaker Pro 12
  • FileMaker Pro 12 Advanced
  • FileMaker Go 12
  • FileMaker Server 12
  • FileMaker Server 12 Advanced
  • FileMaker Pro 11
  • FileMaker Pro 11 Advanced
  • FileMaker Go 11, 1.x
  • FileMaker Server 11
  • FileMaker Server 11 Advanced
  • FileMaker Pro 10*
  • FileMaker Pro 10 Advanced*
  • FileMaker Server 10*
  • FileMaker Server 10 Advanced*
  • Bento 4
  • Bento 3
  • Bento 2
  • Bento for iPhone and iPod touch
  • Bento for iPad

FileMaker stopped offering Bento Sept. 30, 2013. Learn more

*As of 27th September 2014, FileMaker 10 products will no longer be available for direct sales or support including technical support, replacement media, downgrade media, and downgrade licenses.

Ineligible Products

This is a partial list of products not supported by FileMaker, Inc. It is not meant to be an exhaustive list of non-supported products.

Information on non-supported products may be found in the FileMaker Knowledge Base or FileMaker Forums.

  • FileMaker Pro 9 and earlier
  • FileMaker Pro 9 Advanced and earlier
  • FileMaker Server 9 and earlier
  • FileMaker Server 9 Advanced and earlier

  • Bento 1
  • FileMaker Mobile - all versions
  • Promotional kits
  • Do-It-Yourself (DIY) guides
  • 3rd party products and plug-ins