Global Survey Examines Good, Bad and Ugly of Business Technology

FileMaker, Inc., report finds struggles with technology leave 95% of organizations stuck in a work rut

SANTA CLARA, Calif.March 20, 2019 – Companies around the globe are grappling with technologies designed to help them work better. But these technologies may actually hamper innovation; 95% of organizations struggle with technology designed to address their business problems. However, a trend toward adoption of Workplace Innovation Platforms is helping businesses escape the work rut and eliminate inefficiencies. These are the key findings of FileMaker, Inc., in their Workplace Innovation Report, released today. 

Download the full Workplace Innovation Report

“A Workplace Innovation Platform enables organizations to escape the work rut and focus on innovating and growing their businesses,” said Ann Monroe, vice president of worldwide marketing and customer success at FileMaker, Inc., the world’s leading Workplace Innovation Platform. “A work rut occurs when teams exhaust or outgrow the capabilities of their appliance apps or enterprise systems, resulting in stalled progress and frustrated employees. The good news is that 85 percent of business users who adopt a Workplace Innovation Platform report saving time and money.

The research, based on a global survey, identified several trends that challenge both small and medium-sized businesses and enterprise teams prior to adoption of a Workplace Innovation Platform. These include scattered information, time-consuming manual processes that could be automated, and existing technology solutions that fall short of operational needs.

Key findings include:

Prior to adoption of a Workplace Innovation Platform

  • 96 percent of business users struggled with business processes.
  • 72 percent grappled with problems with file sharing.
  • 94 percent had challenges with existing apps and software.
  • 85 percent reported that they wrestled with information living in disparate sources. 

After adopting a Workplace Innovation Platform

  • 85 percent of business users saved time and money.
  • 77 percent created more efficient processes for their mobile workforce.
  • 67 percent reported increased employee satisfaction.
  • 41 percent reported increased customer satisfaction.

About FileMaker, Inc.

FileMaker, Inc. is an Apple subsidiary that makes the FileMaker Platform, a Workplace Innovation Platform for teams of a few to a few hundred who are stuck in a work rut that neither appliance apps nor enterprise systems help them escape. By making powerful technologies accessible to everyone, the FileMaker Platform quickly solves unique problems — even as they change. Today there are more than 1 million users under active subscription. The FileMaker Platform is available in 16 languages.

Media contact:

Lydia Davey
FileMaker PR
+1 408.987.7164

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