Product Return and Refund Policy

U.S., CANADA, AND LATIN AMERICA ORDERS ONLY

The FileMaker Store accepts orders and ships products only within the continental United States, Alaska, Hawaii, United States territories, Canada, Mexico, and Argentina. No shipments can be made to APO, FPO or PO Box addresses, or addresses outside the United States and its territories, Canada, Mexico, and Argentina. You may not export any products purchased at the FileMaker Store. Products ordered from customers in Mexico and Argentina will only be delivered via Electronic Software Downloads.

SALES TO END USERS ONLY

The FileMaker Store accepts orders and ships products to end user customers only.

RETURN & REFUND POLICY

If you are not satisfied with your FileMaker purchase of a product, please call 1-800-325-2747 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. The product must be returned to the FileMaker order center within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.

How to request a refund

Within 14 days of receipt of your product:

  1. Call 800-325-2747 for a Return Material Authorization (RMA) request
  2. Ship the unopened product to FileMaker. Shipping recommendations
  3. A refund will be processed within 3-6 weeks of receipt of the product at FileMaker.

Please note that FileMaker does not permit the return of, or offer refunds for, the following products:

  1. Opened software*
  2. Volume License software orders**
  3. Products obtained as part of a bundle with other computer services or equipment, or distributed by another company as part of their software compilation.
  4. Products that were acquired for free (not for resale), including trial versions or other products downloaded for free off the FileMaker web site or other third party electronic distribution sites.
  5. Products obtained by any customer in any other country other than the continental United States, Alaska, Hawaii, United States territories and Canada.
  6. Fee-based technical support services.
  7. FileMaker Technical Network or FileMaker Business Alliance memberships or related products and services.
  8. Any other services provided by FileMaker.

*Opened software can be exchanged for the same item but cannot be returned for a refund.  If the seal or sticker on the software media packaging is broken, then the software may not be returned for a refund.  You may return software after rejecting the licensing terms, provided the software is not installed on a computer.

**Volume License Order Returns: FileMaker does not accept returns for volume license (VLA, MVLA, SLA, etc.) or maintenance orders. If an error was made in processing your order, please contact your reseller to resolve the issue. If an error was made for an order placed directly with FileMaker, please send a letter on your company letterhead (if applicable) describing the error in sufficient detail, within 30 days of your initial order date to:

FileMaker, Inc.
Channel Operations
M/S: C-55
5201 Patrick Henry Drive
Santa Clara, CA 95054

DEFECTIVE ITEMS

FileMaker Branded Products

If you discover what you believe is a product defect for any FileMaker-branded product, please contact FileMaker Customer Assistance at 1-800-325-2747. Such a defect, if any, may be covered under the terms of your product's warranty. Please refer to the warranty information contained in the Application Software License Agreement for your product.

Note: Products sold through this web site, or through the FileMaker Order Center that do not bear the FileMaker brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. FileMaker's Limited Warranty does not apply to products that are not FileMaker-branded, even if packaged or sold with FileMaker products.

NOTE: FileMaker recommends that you:

  1. Use a carrier that offers shipment tracking for all returns, and
  2. Either insure your package for safe return to FileMaker or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

If you choose not to (1) Use a carrier that offers tracking and (2) Insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

Return & Refund Policy terms subject to change without notice.

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