FileMaker Cloud FAQs

If you have a question that is not on this list, please contact Sales.

FileMaker Cloud is the all-new cloud service offering directly from Claris International Inc. Access your custom apps in the cloud using FileMaker Pro Advanced, FileMaker Go, and FileMaker WebDirect.

FileMaker Cloud leverages Amazon Web Services infrastructure.

FileMaker Customer Console is a web-based application for managing FileMaker ID accounts, groups, hosts, settings, and subscriptions.

FileMaker ID is an integrated sign-on system for authenticating users of Claris products and services. FileMaker ID also helps to tie your subscriptions together and protects against suspicious sign in attempts. Each user must have a unique FileMaker ID account and must be uniquely licensed — you cannot share FileMaker ID accounts. It is available in these languages: Worldwide English, French, Italian, German, Swedish, Japanese, Dutch, Spanish, Simplified Chinese, Korean, and Brazilian Portuguese.

FileMaker Cloud for AWS was the first-generation cloud-hosting service offered through Amazon Web Services (AWS) Marketplace. FileMaker Cloud is the newest Platform as a Service offered by Claris. Deprecation of FileMaker Cloud for AWS was announced in October 2018.

View deprecation notice

You can buy FileMaker Cloud through the FileMaker Store, your regional Sales representative, or through a FileMaker Business Alliance partner.

FileMaker Cloud is sold in all countries available through the FileMaker Store, with exception to Japan and China.

FileMaker Cloud Admin Console: Worldwide English, French, Italian, German, Japanese, and Spanish

FileMaker Customer Console: Worldwide English, French, Italian, German, Swedish, Japanese, Dutch, Spanish, Simplified Chinese, Korean, and Brazilian Portuguese

FileMaker Cloud is $39 per user/per month. Subscriptions are billed annually. Pricing includes subscription costs for the entire platform along with standard service costs. Also includes one year of 24/7 support in English with a dedicated customer success agent. For more than 99 users, contact your regional Sales representative. Discounts are available for education and nonprofit organizations.

To determine the number of user subscriptions you’ll need, decide how many unique people in your organization will be using the FileMaker Platform. Each user can access FileMaker Pro Advanced, FileMaker Go, or FileMaker WebDirect — all connected to FileMaker Cloud to securely share information in real time.

A user is a unique person who will need any type of access to the FileMaker Platform. A user can create or use apps to view, enter, or modify data with iPad, iPhone, Windows, Mac, or the web using the FileMaker Platform.

To evaluate FileMaker Cloud prior to purchase, please contact your regional Sales representative.

No, since FileMaker Cloud is purchased directly from Claris, BYOL is no longer needed. Contact Sales to transition your license from FileMaker Cloud for AWS to FileMaker Cloud.

FileMaker Data Storage is a service that provides cloud-hosted storage for databases, externally stored container field data, and backup files.

FileMaker Cloud includes 6 GB of FileMaker Data Storage per licensed user per year. A minimum deployment of 5 users includes a total 30 GB of FileMaker Data Storage per year. Additional FileMaker Data Storage may be purchased through the FileMaker Customer Console and FileMaker Store.

The FileMaker Data API is an API (application programming interface) that allows you to work with data from hosted files.

Open Data Protocol (OData) is a REST-based protocol for querying and updating data, which is built on standardized technologies such as HTTP, Atom/XML, and JSON.

2 GB per user/per month of outbound data transfer for FileMaker Data API and OData. Outbound data transfer using the FileMaker Web Connector for Tableau also counts against this limit. Additional amounts of data transfer are available through the FileMaker Customer Console and the FileMaker Store.

No.

The instance type is determined by the number of users you have purchased as part of your subscription. For example, if you have a 5-user subscription, this instance includes 2 CPU and 4 GB of RAM. If you increase your user subscription to 10 users, this instance includes 2 CPU and 8 GB of RAM. You also have the option to purchase additional computing power without increasing the number of users. See FileMaker Cloud Technical Specifications for details on instance types.

Only FileMaker 18 clients are compatible with FileMaker Cloud 2.18. This includes:

FileMaker Pro 18.0.3 Advanced
FileMaker Go 18.0.3
App created using iOS App SDK 18.0.3
FileMaker WebDirect is a component of FileMaker Cloud so you can only use the version that’s available in your FileMaker Cloud instance.

No.

FileMaker Cloud is a completely new and different licensing model. It’s licensed separately from FileMaker Server. With FileMaker Cloud, you get both the software platform and the hardware infrastructure in a fully-supported cloud server instance. If you move to FileMaker Cloud you do not need to keep your existing AVLA or ASLA licenses if you move to FileMaker Cloud.

You will need to purchase both user licenses for FileMaker Server and user subscriptions for FileMaker Cloud.

Most of the information you need can be found in the Getting Started Guide. But additional information can be found in the FileMaker Cloud Migration White Paper.

You may be eligible for credit if you purchased FileMaker Cloud for AWS via Bring Your Own License (BYOL). Contact Sales to inquire about transitioning your license to FileMaker Cloud.

If you do not renew your subscription, your FileMaker Cloud instance will cease to operate when your FileMaker Cloud subscription expires. There is no grace period. You have 45 days from expiration or termination of your subscription to access FileMaker Cloud to download your data.

FileMaker Cloud follows the standard product support policy for Claris International Inc. Refunds are not offered for FileMaker Cloud. For more information, read the product return and refund policy.

Your custom apps are hosted on FileMaker Cloud, but you are the only one that controls your data and has access to your custom apps.