FileMaker Cloud for AWS Frequently Asked Questions

If you have a question that is not on this list, please contact Sales.

Cloud computing is the practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer.

FileMaker Cloud for AWS allows you to access your custom apps in the cloud.

FileMaker Cloud for AWS hosts your custom apps in the cloud through Amazon Web Services (AWS). With FileMaker Server you host your custom apps on premise. Compare products.

Amazon Web Services (AWS) is the leading industry provider of cloud computing services. FileMaker Cloud for AWS is offered through AWS Marketplace, an online store that sells cloud-based software and services, and runs on the AWS Cloud.

Orbitera is an authorized FileMaker reseller for FileMaker Cloud for AWS on AWS Marketplace. Orbitera helps companies sell and distribute cloud‐ready solutions and services.

A user is a unique person who will need any type of access to the FileMaker Platform. A user can create or use apps to view, enter, or modify data with iPad, iPhone, Windows, Mac, or the web using the FileMaker Platform.

To determine the number of user licenses you’ll need, decide how many unique people in your organization will be using the FileMaker Platform. Each user can access FileMaker Pro Advanced, FileMaker Go, or FileMaker WebDirect — all connected to FileMaker Cloud for AWS to securely share information in real time.

No, but if you’d like to try the product for a limited time, AWS offer hourly pricing for FileMaker Cloud for AWS. Please note that in addition to software charges, you will incur charges from AWS for EC2, storage, data transfer, and other services. For pricing of these services, visit AWS. Once you are finished evaluating the software, either choose the licensing option that works best for you or cancel your subscription in order to avoid additional charges.

You’ll need to purchase FileMaker Cloud for AWS software and AWS services. FileMaker Cloud for AWS software can be purchased directly from AWS Marketplace or from FileMaker, Inc. via Bring Your Own License (BYOL). AWS services are purchased through AWS Marketplace. All purchases originate from AWS Marketplace. See more on how to buy.

Amazon Elastic Cloud Compute (EC2), storage, data transfer, and email messages in excess of 1,000. These services are billed monthly by AWS. Data transfer and emails are billed based on usage. To calculate how much Amazon EC2 you’ll need for 5, 10, 25, or 100 users, visit FileMaker Cloud for AWS technical specifications. For pricing of these services, visit AWS.

To calculate how much Amazon EC2 you’ll need for 5, 10, 25, or 100 users, visit FileMaker Cloud for AWS technical specifications.

Purchasing directly from AWS Marketplace gives you the option to use FileMaker Cloud for AWS hourly or annually. Choose from 5, 10, 25, and 100 users.

You are able to buy new or use existing FileMaker software licenses via Bring Your Own License (BYOL). User licenses start at a minimum quantity of 5 users. Additional users can be added in increments of 1 up to 99. For 100 or more users, contact Sales. You may also use any software discounts for education and nonprofit. To use BYOL, start by purchasing the BYOL SKU from AWS Marketplace.

Yes, the following annual licenses are eligible to use FileMaker Cloud for AWS via BYOL: user license, concurrent connections license, and site license. Perpetual volume licenses can be converted to annual licenses to use with FileMaker Cloud for AWS. Not for resale products, development only licenses, and FileMaker Server licenses with no connections are not eligible to convert to BYOL.

As of January 1, 2019, only 1-year renewals on all Bring Your Own License (BYOL) contracts will be available. No multiyear renewals are available. Any contract expiring after January 1, 2022 will not be eligible for conversion to BYOL.

ASLA customers may continue to renew BYOL contracts for multiple years and also convert to BYOL past the deadlines above.

NOTE: Customers with a concurrent connections license must discontinue using FileMaker Server 30 days after converting to a FileMaker Cloud for AWS license. Customers with a user license may convert 1 FileMaker Server license to FileMaker Cloud for AWS and must discontinue use of that FileMaker Server license 30 days after conversion. Site licensing customers may continue to use both FileMaker Server and FileMaker Cloud for AWS according to their license agreement.

Yes, if you purchase FileMaker Cloud for AWS directly from AWS Marketplace you have the option to use the software hourly. Note that BYOL is only available as an annual license from FileMaker, Inc.

Some examples of hourly usage include evaluating FileMaker Cloud for AWS, prototyping a custom app, or demonstrating a proof of concept for a client.

As long as your FileMaker Cloud for AWS instance is running — even if you are not accessing your custom apps — you’ll be billed for AWS services and software. To turn off your instance, first close your custom apps. Next, visit the AWS Console, select EC2 -> Running Instances and choose the instance you want to stop. Then click Actions -> Instance State -> Stop.

Yes, if you buy directly from AWS Marketplace and choose hourly pricing, you’ll be billed monthly for the software and AWS services.

You can pay for the FileMaker Cloud for AWS software annually if you purchase from FileMaker, Inc. or AWS Marketplace. However, AWS services are billed monthly.

If you purchase FileMaker Cloud for AWS directly from AWS Marketplace and choose hourly pricing, you’ll be billed monthly for the software and services. If you choose an annual subscription from AWS, you will be billed annually for the software and monthly for AWS services. If you choose Bring Your Own License (BYOL), you’ll be billed annually by FileMaker, Inc. for the software and monthly for AWS services. See more on how to buy.

FileMaker Cloud for AWS is currently available in the United States, Canada, Europe, Japan, and Australia.

The FileMaker Store supports the following countries: United States, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom, South Africa, Japan, Australia, New Zealand, Malaysia, Thailand, Indonesia, Hong Kong, Singapore, and the Philippines.

If you purchased FileMaker Cloud for AWS via BYOL you can add users through the Admin Console. If you purchased a 5, 10, 25, or 100 User SKU on AWS, you'll need to first purchase the new amount of total users needed. For example, if you've purchased a 5-user SKU and decided you need 10 users instead, you'll need to purchase the 10-user SKU. Then you'll need to return your original purchase through Orbitera. AWS will issue the refund after FileMaker, Inc has approved it. Please email support@orbitera.com for return information.

FileMaker Cloud for AWS follows the standard product support policy for FileMaker, Inc. Visit the Knowledge Base for more information on how to troubleshoot your issue. Refunds are not offered for FileMaker Cloud for AWS. For more information, read the product return and refund policy.

Your custom apps are hosted on FileMaker Cloud for AWS, but you are the only one that controls your data and has access to your custom apps.

If you’ve purchased a BYOL software license through FileMaker, Inc., you may convert your FileMaker Cloud for AWS license to a FileMaker Server license. You will also need to download your logs and custom apps using the FileMaker Cloud for AWS Admin Console, terminate your instance on AWS, and discontinue your AWS services. View Help for more details.

You will need to download your logs and custom apps using the FileMaker Cloud for AWS Admin Console, terminate your instance on AWS, and discontinue your AWS subscription. View Help for more details.