FileMaker Cloud Frequently Asked Questions

If you have a question that is not on this list, please contact Sales.

Cloud computing is the practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer.

FileMaker Cloud allows you to access your custom apps in the cloud.

FileMaker Cloud hosts your custom apps in the cloud through Amazon Web Services (AWS). With FileMaker Server you host your custom apps on premise. Compare products.

Amazon Web Services (AWS) is the leading industry provider of cloud computing services. FileMaker Cloud is offered through AWS Marketplace, an online store that sells cloud-based software and services, and runs on the AWS Cloud.

Orbitera is an authorized FileMaker reseller for FileMaker Cloud on AWS Marketplace. Orbitera helps companies sell and distribute cloud‐ready solutions and services.

A user is a unique person who creates or uses custom apps to view, enter, or modify data with iPad, iPhone, Windows, Mac, or the web using the FileMaker Platform.

To determine the number of FileMaker User Connections you’ll need, decide how many people will be using the FileMaker Platform. Each user can access FileMaker Pro, FileMaker Go, or FileMaker WebDirect — all connected to FileMaker Cloud to securely share information in real time.

Yes, you can try FileMaker Cloud free for 15 days. You must select the hourly pricing model for the free trial. Please note that the software is free, but you will incur charges from AWS for EC2, storage, data transfer, and other services. For pricing of these services, visit AWS. You must cancel your subscription before the end of the 15-day period in order to avoid additional charges. If you do not cancel after 15 days you will be billed for the software hourly by AWS. Learn more.

You’ll need to purchase FileMaker Cloud software and AWS services. FileMaker Cloud software can be purchased directly from AWS Marketplace or from FileMaker, Inc. via Bring Your Own License (BYOL). AWS services are purchased through AWS Marketplace. All purchases originate from AWS Marketplace. See more on how to buy.

Amazon Elastic Cloud Compute (EC2), storage, data transfer, and email messages in excess of 1,000. These services are billed monthly by AWS. Data transfer and emails are billed based on usage. To calculate how much Amazon EC2 you’ll need for 5, 10, 25, or 100 users, visit FileMaker Cloud technical specifications. For pricing of these services, visit AWS.

To calculate how much Amazon EC2 you’ll need for 5, 10, 25, or 100 users, visit FileMaker Cloud technical specifications.

Purchasing directly from AWS Marketplace gives you the option to use FileMaker Cloud hourly or annually. Choose from 5, 10, 25, and 100 User Connections.

You are able to buy new or use existing annual FileMaker software licenses via Bring Your Own License (BYOL). User Connections are available in tiers of 5 (up to 50 connections) as well as options for 75 and 100 User Connections. For more than 100 users, contact Sales. You may also use any software discounts for education and nonprofit. To use BYOL, start by purchasing the BYOL SKU from AWS Marketplace

Yes, the following licensing programs are eligible to use FileMaker Cloud via BYOL: Annual FileMaker Licensing for Teams (FLT), Annual Volume License Agreement with Concurrencies (AVLA), and Annual Site License Agreement (ASLA). Perpetual volume licenses can be converted to annual licenses to use with FileMaker Cloud. Not for resale products, FileMaker Server Development License, and FileMaker Server licenses with no connections are not eligible to convert to BYOL. NOTE: FLT and AVLA customers must discontinue using FileMaker Server 30 days after converting to a FileMaker Cloud license. ASLA customers may continue to use both FileMaker Server and FileMaker Cloud according to their license agreement.

Yes, if you purchase FileMaker Cloud directly from AWS Marketplace you have the option to use the software hourly. Note that BYOL is only available as an annual license from FileMaker, Inc.

Some examples of hourly usage include evaluating FileMaker Cloud after the trial period is over, prototyping a custom app, or demonstrating a proof of concept for a client.

As long as your FileMaker Cloud instance is running — even if you are not accessing your custom apps — you’ll be billed for AWS services and software. To turn off your instance, first close your custom apps. Next, visit the AWS Console, select EC2 -> Running Instances and choose the instance you want to stop. Then click Actions -> Instance State -> Stop.

Yes, if you buy directly from AWS Marketplace and choose hourly pricing, you’ll be billed monthly for the software and AWS services.

You can pay for the FileMaker Cloud software annually if you purchase from FileMaker, Inc. or AWS Marketplace. However, AWS services are billed monthly.

If you purchase FileMaker Cloud directly from AWS Marketplace and choose hourly pricing, you’ll be billed monthly for the software and services. If you choose an annual subscription from AWS, you will be billed annually for the software and monthly for AWS services. If you choose Bring Your Own License (BYOL), you’ll be billed annually by FileMaker, Inc. for the software and monthly for AWS services. See more on how to buy.

FileMaker Cloud is currently available in the United States, Canada, Europe, Japan, and Australia.

The FileMaker Store supports the following countries: United States, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom, South Africa, Japan, Australia, New Zealand, Malaysia, Thailand, Indonesia, Hong Kong, Singapore, and the Philippines.

If you purchased FileMaker Cloud via BYOL you can add User Connections through the Admin Console. If you purchased a 5, 10, 25, or 100 User SKU on AWS, you’ll need to first purchase the new amount of total User Connections needed. For example, if you’ve purchased a 5 user SKU and decided you need 10 users instead, you’ll need to purchase the 10 user SKU. Then you’ll need to return your original purchase through Orbitera. AWS will issue the refund after FileMaker, Inc has approved it. Please email support@orbitera.com for return information.

FileMaker Cloud follows the standard product support policy for FileMaker, Inc. Visit the Knowledge Base for more information on how to troubleshoot your issue. Refunds are not offered for FileMaker Cloud. For more information, read the product return and refund policy.

Your custom apps are hosted on FileMaker Cloud, but you are the only one that controls your data and has access to your custom apps.

If you’ve purchased a BYOL software license through FileMaker, Inc., you may convert your FileMaker Cloud license to a FileMaker Server license. You will also need to download your logs and custom apps using the FileMaker Cloud Admin Console, terminate your instance on AWS, and discontinue your AWS services. View Help for more details.

You will need to download your logs and custom apps using the FileMaker Cloud Admin Console, terminate your instance on AWS, and discontinue your AWS subscription. View Help for more details.